Terms of Service

1. Acceptance of Terms

Welcome to DrishtiKit. These Terms of Service ("Terms") govern your use of the DrishtiKit website (drishtikit.com), products, and services. By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website, products, or services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Description of Service

DrishtiKit provides portable eye testing solutions including hardware, software, and related services designed for healthcare professionals to conduct comprehensive vision screenings in various settings.

2.1 Products and Services Include:

• DrishtiKit portable eye testing hardware and equipment
• Vision screening charts and testing materials
• Mobile application for data collection and analysis
• Training materials and user guides
• Technical support and customer service
• Warranty and maintenance services

3. Eligibility and User Accounts

3.1 Eligible Users

DrishtiKit products and services are intended for use by qualified healthcare professionals, including:

• Licensed physicians and optometrists
• Trained community health workers
• Healthcare organizations and institutions
• Educational institutions conducting vision research
• NGOs and public health organizations

3.2 Account Requirements

You must be at least 18 years old and have the legal authority to enter into these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Product Orders and Payment

4.1 Order Process

Orders for DrishtiKit products can be placed through our website, authorized distributors, or by contacting our sales team directly. All orders are subject to acceptance and availability.

4.2 Pricing and Payment

• All prices are listed in Indian Rupees (INR) unless otherwise specified
• Prices are subject to change without notice
• Payment is required before shipment unless credit terms have been established
• Accepted payment methods include bank transfers, credit cards, and other approved methods
• Additional taxes, duties, or fees may apply based on your location

4.3 Shipping and Delivery

We will ship products to the address you specify. Delivery times are estimates and may vary based on location and product availability. Risk of loss passes to you upon delivery to the carrier.

5. Product Warranty and Support

5.1 Limited Warranty

DrishtiKit products are warranted against defects in materials and workmanship for a period of two (2) years from the date of purchase, subject to the following conditions:

• Products must be used in accordance with provided instructions
• Warranty covers repair or replacement of defective components
• Warranty does not cover damage from misuse, accidents, or normal wear and tear
• Consumable items (batteries, charts) have separate warranty terms

5.2 Technical Support

We provide technical support during business hours via phone, email, and online resources. Support includes product training, troubleshooting, and software updates.

5.3 Warranty Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, DRISHTIKIT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

6. Proper Use and Professional Responsibility

6.1 Professional Use Only

DrishtiKit products are medical devices intended for use by trained healthcare professionals only. Users must:

• Possess appropriate training and qualifications
• Follow all provided instructions and safety guidelines
• Maintain professional standards of care
• Comply with applicable laws and regulations
• Ensure patient privacy and data protection

6.2 Limitations of Use

You agree not to:

• Use products for purposes other than vision screening
• Modify, reverse engineer, or tamper with equipment
• Share login credentials or allow unauthorized access
• Use products in ways that could cause harm or injury
• Violate any applicable laws or regulations

7. Data and Privacy

7.1 Patient Data Responsibility

Healthcare professionals using DrishtiKit are solely responsible for:

• Obtaining proper patient consent for data collection
• Complying with healthcare privacy laws (HIPAA, GDPR, etc.)
• Securing patient data and maintaining confidentiality
• Following institutional data governance policies

7.2 Our Data Practices

Our collection and use of personal information is governed by our Privacy Policy. We do not access or use patient health information collected through DrishtiKit products without explicit consent.

8. Intellectual Property

8.1 Our Rights

All content, software, designs, and materials provided by DrishtiKit are protected by intellectual property laws. You receive a limited license to use our products and services but do not acquire ownership rights.

8.2 User-Generated Content

Any feedback, suggestions, or improvements you provide may be used by DrishtiKit for product development without compensation, unless otherwise agreed in writing.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRISHTIKIT'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR PRODUCTS AND SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL DRISHTIKIT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

10. Indemnification

You agree to indemnify and hold DrishtiKit harmless from any claims, damages, or expenses arising from:

• Your use of DrishtiKit products or services
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Infringement of third-party rights
• Any patient care decisions or medical diagnoses

11. Return and Refund Policy

11.1 Return Conditions

Products may be returned within 30 days of delivery if:

• Items are unused and in original packaging
• Return is authorized by our customer service team
• Return shipping costs are covered by the buyer unless product is defective

11.2 Refund Process

Approved returns will be refunded within 10-15 business days after we receive and inspect the returned items. Refunds will be processed to the original payment method, minus any applicable restocking fees.

12. Termination

Either party may terminate the relationship at any time. We reserve the right to suspend or terminate your access to our services if you violate these Terms. Upon termination, you must cease using our products and services and return any confidential materials.

13. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms or our relationship will be resolved through binding arbitration in accordance with Indian arbitration laws, except for intellectual property disputes which may be brought in appropriate courts.

14. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, war, terrorism, or supply chain disruptions.

15. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and DrishtiKit regarding the subject matter herein.

16. Updates to Terms

We may update these Terms from time to time. Material changes will be communicated through our website or direct notification. Your continued use of our products and services after changes are posted constitutes acceptance of the updated Terms.

17. Contact Information

For questions about these Terms or any other matters, please contact us:

By using DrishtiKit products and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.