Shipping & Delivery Policy

1. General Shipping Policy

DrishtiKit provides shipping services as a convenience to customers but makes no guarantees regarding delivery times, product condition upon arrival, or successful delivery. All shipping arrangements are subject to availability of shipping partners and external factors beyond our control.

NO GUARANTEES: We do not guarantee delivery dates, delivery times, or delivery success. All shipping information is provided as estimates only and is subject to change without notice.

2. Shipping Coverage

2.1 Domestic Shipping (India)

• Shipping available to most locations in India (subject to courier serviceability)
• Remote or restricted areas may not be serviceable
• Additional charges may apply for difficult-to-reach locations
• DrishtiKit reserves the right to refuse shipping to any location
• Serviceability is determined by our shipping partners, not DrishtiKit

2.2 International Shipping

• International shipping available on request only
• Subject to export regulations and destination country import laws
• Customer responsible for all customs duties, taxes, and clearance fees
• Delivery times may extend significantly due to customs processing
• DrishtiKit not responsible for customs delays, rejections, or additional fees
• Some countries may be restricted or prohibited for shipping

3. Delivery Timeframes

3.1 Processing Time

• Order processing: 3-7 business days (may extend during high demand)
• Custom configurations: 7-21 business days or longer
• Processing time begins after payment confirmation and verification
• Weekends and holidays are not counted as business days
• Processing times are estimates and may be extended without notice

3.2 Shipping Time (Estimates Only)

Important: All delivery times are estimates only and not guaranteed.

• Metro cities: 3-7 business days (estimate)
• Tier 2 cities: 5-10 business days (estimate)
• Remote areas: 7-15 business days (estimate)
• International: 15-45 business days (estimate, subject to customs)
• Actual delivery times may vary significantly from estimates

3.3 Factors Affecting Delivery

Delivery times may be affected by factors beyond our control, including but not limited to:

• Weather conditions and natural disasters
• Political situations and government restrictions
• Courier partner delays or operational issues
• Customs clearance delays (international orders)
• Incorrect or incomplete delivery addresses
• Recipient unavailability
• Festival seasons and peak shipping periods
• COVID-19 or other health emergency restrictions

4. Shipping Costs

4.1 Domestic Shipping Charges

• Shipping charges calculated based on weight, dimensions, and destination
• Charges displayed at checkout are estimates and may be adjusted
• Additional charges may apply for remote or difficult locations
• Express delivery options available at premium charges
• Free shipping offers (if any) subject to terms and minimum order values
• Fuel surcharges and other carrier fees may be added

4.2 International Shipping Charges

• International shipping charges calculated separately for each order
• Charges include shipping only, not customs duties or taxes
• Additional documentation fees may apply
• Currency fluctuations may affect final charges
• Insurance charges are mandatory for international shipments

4.3 Additional Charges

Customers may be liable for additional charges including:

• Re-delivery charges if recipient is unavailable
• Address correction fees for incorrect addresses
• Storage fees if package is not collected
• Return shipping charges for undelivered packages
• Customs duties, taxes, and clearance fees (international orders)

5. Delivery Process

5.1 Address Requirements

• Complete and accurate address mandatory for delivery
• Include landmark, building name, and contact number
• Address changes after shipping may not be possible
• Incorrect addresses may result in delivery failures and additional charges
• Customer responsible for providing serviceable addresses

5.2 Delivery Attempts

• Courier partners typically make 1-3 delivery attempts
• Customer must be available to receive delivery
• Packages may be returned to sender after failed delivery attempts
• Re-delivery charges may apply for subsequent attempts
• DrishtiKit not responsible for failed deliveries due to recipient unavailability

5.3 Delivery Confirmation

• Delivery confirmation based on courier partner records
• Signature or OTP verification may be required
• Proof of delivery provided by courier partner is final
• Customer responsible for checking package contents immediately
• Complaints after delivery confirmation may not be entertained

6. Risk and Liability

6.1 Risk Transfer

Risk of loss or damage transfers to the customer upon handover to the shipping carrier. DrishtiKit is not liable for any loss, damage, or delay that occurs during transit.

6.2 Limited Liability

DrishtiKit's liability for shipping-related issues is strictly limited to:

• Maximum liability equal to shipping charges paid (not product value)
• No liability for consequential or indirect damages
• No liability for business losses or lost profits
• No liability for delays or delivery failures
• No liability for customs issues or international shipping problems

6.3 Insurance

• Basic insurance may be included at DrishtiKit's discretion
• Additional insurance available at customer's cost
• Insurance claims processed by insurance provider, not DrishtiKit
• Insurance coverage subject to insurer's terms and conditions
• Customer responsible for filing insurance claims if required

7. Tracking and Communication

7.1 Tracking Information

• Tracking details provided when available from courier partner
• Tracking information may not be real-time or accurate
• DrishtiKit not responsible for tracking system errors
• Customer should contact courier partner directly for tracking issues

7.2 Communication

• Shipping updates sent to provided email/phone when available
• Customer responsible for monitoring communications
• DrishtiKit not liable for missed communications
• Response time for shipping inquiries: 3-5 business days

8. Damaged or Lost Packages

8.1 Damage During Transit

• Damage must be reported within 24 hours of delivery
• Customer must refuse damaged packages or note damage on delivery receipt
• Photographic evidence required for damage claims
• DrishtiKit will investigate but does not guarantee resolution
• Resolution depends on courier partner investigation

8.2 Lost Packages

• Lost package claims accepted only after courier partner confirms loss
• Investigation period may take 15-30 business days
• Resolution subject to courier partner policies
• DrishtiKit's liability limited to shipping charges, not product value

9. Special Handling

9.1 Fragile Items

• Special packaging provided at DrishtiKit's discretion
• Additional charges may apply for special packaging
• No guarantee against damage despite special handling
• Customer assumes risk for fragile items

9.2 High-Value Items

• May require signature confirmation and ID verification
• Additional security measures may be implemented
• Insurance mandatory for high-value shipments
• Delivery to authorized personnel only

10. Force Majeure

DrishtiKit is not liable for shipping delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters, extreme weather conditions
• War, terrorism, civil unrest
• Government actions, regulatory changes
• Pandemics or health emergencies
• Strikes, labor disputes
• Transportation network failures
• Supplier or courier partner issues

11. Policy Modifications

DrishtiKit reserves the right to modify this shipping policy at any time without prior notice. Changes may apply to existing orders at our sole discretion. Customers are responsible for reviewing the current policy before placing orders.

12. Contact Information

For shipping-related inquiries, contact us at:

Response Time: 3-5 business days. Urgent shipping inquiries are not accommodated. For tracking issues, contact the courier partner directly using the tracking number provided.