Privacy Policy

1. Introduction and Acceptance

DrishtiKit ("we," "our," or "us") maintains this Privacy Policy to outline our data handling practices. This policy is provided for informational purposes only and does not constitute a guarantee of privacy protection, data security, or compliance with any specific privacy laws or regulations.

MANDATORY ACCEPTANCE: By using our website, products, or services in any manner, you unconditionally accept all terms of this policy and waive any rights to privacy protection beyond what we choose to provide at our sole discretion.

NO GUARANTEES: We make no representations or warranties about the security, confidentiality, or protection of your personal information. All data handling is provided "as is" without any guarantees.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website, email, or phone
• Request product information or demonstrations
• Place orders for DrishtiKit products
• Subscribe to our newsletter or communications
• Participate in surveys, contests, or promotional activities
• Create an account or register for our services

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Professional information (organization, title, department)
• Billing and payment information
• Communication preferences
• Any other information you choose to provide

2.2 Health Information

When using DrishtiKit products for vision screening, healthcare professionals may collect patient health information. We want to clarify that DrishtiKit does not directly collect, store, or process patient health information unless explicitly consented to by the healthcare provider and patient for specific services like cloud synchronization through our mobile application.

2.3 Automatic Information Collection

When you visit our website, we may automatically collect certain information, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Device information and screen resolution

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Primary Business Purposes

• Processing and fulfilling orders for DrishtiKit products
• Providing customer support and technical assistance
• Responding to inquiries and communications
• Delivering requested information about our products and services
• Processing payments and managing billing

3.2 Communication and Marketing

• Sending product updates, newsletters, and promotional materials (with your consent)
• Notifying you about new features, products, or services
• Conducting surveys and collecting feedback
• Personalizing your experience with our website and services

3.3 Legal and Operational Purposes

• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety
• Preventing fraud and ensuring security
• Analyzing website usage and improving our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, including:

• Payment processors for order transactions
• Shipping and logistics companies for product delivery
• Email service providers for communications
• Cloud hosting and storage providers
• Analytics and website optimization services

4.2 Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate or prevent illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security Disclaimers

NO SECURITY GUARANTEES: DrishtiKit makes no warranties, representations, or guarantees about the security of your personal information. Any security measures we may implement are at our sole discretion and can be modified or discontinued at any time without notice.

5.1 Security Limitations

• We do not guarantee protection against data breaches, hacking, or unauthorized access
• Security measures may be inadequate or fail without warning
• We are not liable for any security failures or data compromises
• Third-party security vulnerabilities are beyond our control
• Employee errors or malicious actions may compromise data security

5.2 Your Assumption of Risk

By providing any information to DrishtiKit, you acknowledge and accept the following risks:

• Your data may be accessed, stolen, or misused by unauthorized parties
• Data transmission is inherently insecure and may be intercepted
• Our security measures may be insufficient or compromised
• You use our services at your own risk regarding data security
• We are not responsible for any consequences of data security failures

5.3 Liability Exclusion

DrishtiKit shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from data security breaches, unauthorized access, data loss, or any other security-related issues.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business needs and operational requirements
• Your relationship with us and account status

7. Limited Privacy Rights

RIGHTS DISCLAIMER: While some jurisdictions may provide privacy rights, DrishtiKit's recognition and fulfillment of such rights is entirely at our discretion and subject to our business needs.

7.1 Conditional Rights (Not Guaranteed)

Subject to our approval and business requirements, we may consider requests for:

• Access: May provide limited information at our discretion
• Correction: May correct information if convenient for our operations
• Deletion: May delete information if it doesn't affect our business interests
• Objection: May consider objections but are not bound to honor them
• Portability: Not guaranteed and subject to technical limitations
• Restriction: May restrict processing if it serves our interests

7.2 Request Processing Terms

• All requests are subject to verification and may be denied
• Processing fees may apply (up to ₹5,000 per request)
• Response time: 30-90 days (not guaranteed)
• Requests may be denied for business, technical, or legal reasons
• Partial fulfillment of requests is at our sole discretion

7.3 Marketing Communications

Unsubscribe requests may be honored at our discretion, but we reserve the right to continue essential business communications. Unsubscribing may take up to 30 days to process.

7.4 No Legal Recourse

By using our services, you waive any legal recourse related to privacy rights and agree that our handling of privacy requests is final and not subject to appeal or legal challenge.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit or use.

11. Comprehensive Liability Exclusion

11.1 Complete Disclaimer of Liability

MAXIMUM LEGAL PROTECTION: To the fullest extent permitted by law, DrishtiKit disclaims all liability for any privacy-related issues, data breaches, or information security failures.

• We are not liable for any unauthorized access to your personal information
• We are not liable for any misuse of your data by third parties
• We are not liable for any consequences of data sharing or disclosure
• We are not liable for compliance failures with privacy laws
• We are not liable for any damages arising from our privacy practices
• We are not liable for any business losses related to privacy issues

11.2 Indemnification

You agree to indemnify and hold DrishtiKit harmless from any claims, damages, or expenses related to:

• Your provision of personal information to us
• Any privacy law violations or compliance failures
• Third-party claims related to your data or privacy
• Any breach of this Privacy Policy by you

11.3 Damage Limitations

Even if liability is established, our total liability is limited to ₹1,000 (one thousand rupees) regardless of the nature or extent of damages claimed.

12. Policy Updates and Changes

UNRESTRICTED MODIFICATION RIGHTS: We reserve the right to modify this Privacy Policy at any time, for any reason, without notice or consent. Changes may be applied retroactively to existing data.

• Policy changes are effective immediately upon posting
• No notification of changes is guaranteed
• Continued use implies acceptance of all changes
• Previous versions of the policy are void and unenforceable
• We may change our data practices without updating this policy

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries and requests within a reasonable timeframe and in accordance with applicable laws.